Improving Guest Experience through Tech-Based Problem Solving: A Focus on Small Hotels and Bed & Breakfasts
In an industry as competitive as hospitality, the guest experience [...]
There’s a DX Revolution Happening in Customer Interaction
Digital technology has revolutionized the way businesses interact with their [...]
Digital Transformation (DX) in Customer Support
Digital Transformation, it would appear, has become the new mantra [...]
The Digital Transformation of Customer Interactions
Scientists from the MIT Center for Information Systems Research discovered [...]
Will I make my connection?
Joan, a spry older individual, can’t wait to see her [...]
QR Codes & Loookit
QR Codes & Loookit Enabling Digital Transformation for Customer Assistance [...]
Returning to the Friendly Skies, with a Little Assistance
The COVID-19 pandemic has affected every industry, and perhaps travel [...]