Returns are both an operational problem and a prevention problem. Here’s how Loookit’s live, browser based video helps Shopify merchants handle returns faster and cut down on the avoidable ones.
Customer Assistance
Bringing Live Human Guidance Into Mobile App Support
An informational look at why app users still need human help, how live app guidance changes the support experience, and what enterprises can learn from a long-running insurance deployment.
Improving Guest Experience through Tech-Based Problem Solving: A Focus on Small Hotels and Bed & Breakfasts
In an industry as competitive as hospitality, the guest experience can be the game-changer. For smaller establishments like boutique...
There’s a DX Revolution Happening in Customer Interaction
Digital technology has revolutionized the way businesses interact with their customers. As customers become more demanding and advanced,...
Digital Transformation (DX) in Customer Support
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The Digital Transformation of Customer Interactions
Scientists from the MIT Center for Information Systems Research discovered that companies that have executed a digital transformation have...
Will I make my connection?
Joan, a spry older individual, can’t wait to see her first grandson. If a redeye with connections will get her there today, then so be it....
QR Codes & Loookit
QR Codes & Loookit Enabling Digital Transformation for Customer Assistance The QR or Quick Response code has come a long way. Denso...
Returning to the Friendly Skies, with a Little Assistance
The COVID-19 pandemic has affected every industry, and perhaps travel more than any other. For the last two years, opening travel...