FOR IMMEDIATE RELEASE
Loookit Introduces LARA: A Practical AI Assistant for Customer Support Teams
Cupertino, CA – February 20, 2025 – Loookit is pleased to announce the launch of LARA (Loookit Agent Response Assistant), an AI-powered tool designed to help customer support teams work more efficiently. Rather than replacing human agents, LARA provides real-time knowledge retrieval and response suggestions, ensuring that customer interactions remain accurate, consistent, and aligned with company policies.
A Thoughtful Approach to AI in Customer Support
Many businesses have explored automation in customer support to improve efficiency, but customers still value accurate and thoughtful responses from human agents. LARA is designed to assist—not replace—customer support teams by helping them find information quickly and draft more effective responses while keeping control over customer interactions.
How LARA Works
LARA uses Retrieval Augmented Generation (RAG) to pull information from a company’s own knowledge base, rather than relying on generic AI models. This ensures that responses are based on trusted internal sources, reducing the risk of inaccuracies or misleading AI-generated content.
Key capabilities of LARA include:
- Fast Access to Knowledge: Agents can quickly retrieve company-specific information, leading to quicker, more accurate responses.
- AI-Assisted Responses: Agents can request AI-generated response suggestions, which remain visible only to them, ensuring that all customer replies are reviewed and refined before being sent.
- Consistent and Reliable Information: LARA minimizes AI errors by working within an organization’s own data, rather than relying on external, general AI training.
- Seamless Integration: Businesses can upload documents, databases, and other internal resources to create a custom AI-powered knowledge base.
- Flexible AI Model Compatibility: LARA works with leading AI providers, including OpenAI, Gemini, Meta, Anthropic, and others, allowing businesses to choose the best model for their needs.
About Loookit
Loookit is an online collaboration platform that enables businesses to communicate with customers on any device, providing quick, easy, and rich customer interactions. It supports seamless transitions from chat and messaging to live visual support, helping businesses deliver better customer experiences in real time.
With no additional software or app downloads required, Loookit allows users to connect instantly via links or QR codes. Once set up, businesses can customize their Loookit portal to ensure a consistent brand experience. Security and privacy remain a priority, with options to keep or discard session data for full compliance with data regulations.
Key features of Loookit include:
- Smart Triggers – QR codes and links for easy inbound contact.
- Augmented Reality (AR) Visual Support – Share camera views for live assistance.
- Live Document Sharing – View and mark up documents in real time.
- Mobile App Training & Assistance – Guide customers through app use.
- Location Sharing – Share real-time locations and route maps.
- Image Annotations – Jointly view and annotate images.
- Multi-Device Support – Easily add secondary devices, including AR headsets and smart glasses.
- Multi-Language Support – Available in Japanese and English, with more languages to come.
Loookit’s platform is widely used for remote customer support, sales interactions, and KYC (Know Your Customer) compliance. From troubleshooting technical issues to providing guided product demonstrations, Loookit empowers businesses with better ways to connect with customers.
Now Available for Businesses
LARA is now available for organizations looking to improve customer support efficiency without compromising on accuracy or customer experience. Businesses can integrate LARA into their existing systems to provide support teams with a reliable, AI-powered knowledge assistant.
