Loookit is a collaborative customer engagement platform for on-demand, rich content, web, and mobile customer interactions. Designed for instantaneous, rich content information exchanges between the every-day consumer, on the go or at home, customer care and sales organizations using Loookit reduce time to resolution, improve customer satisfaction, increase sales, and decrease OpEx.
The Loookit Advantage
Loookit is designed for instantaneous, rich content information exchanges between the every-day consumer, on the go or at home, and consumer-facing customer care organizations.
01
Rich content
information exchanges
Two-way exchange of location, images, files, audio, video, and screens
02
Interactive collaborations
Two-way markups of whiteboards, photos, screens, and forms
03
On-demand
communications
No login, membership, or app downloads required—accessible from mobile and desktops
04
Flexible
deployments
Deployable in the public cloud, private cloud, a data center, or as an appliance
05
Flexible
licensing
Licensed as a complete platform or individual components integrated into mobile apps and customer care applications
06
Secure, ephemeral
communications
Integrates with existing security systems, supports encryption, and only stores communications when requested
Use Cases
Loookit brings collaborative customer engagement capabilities to a variety of customer interactions
Visual customer service and support
Ideal for remote field support, whether guiding customers through the installation, diagnosing, and troubleshooting of home appliances, devices or industrial equipment.
Virtual classrooms
With its interactive whiteboarding and screen sharing, creates a collaborative environment for the virtual classroom
Mobile emergency services
Instantaneously determines location of individual needing roadside service or healthcare while video and snapshots help assess damage and injuries quickly
Vacation rentals and hospitality
Live audio and video let remote hosts interactively acquaint guests with their accommodations and services
Mobile deal and contract closes
Collaborative form and contract completion and signing for easy closing of sales, financial, real estate, and legal deals
Remote identity verification
Multi-media interactions for quick, remote identity confirmations and Know Your Customer (KYC) compliance
Business Benefits
Customer care and sales organizations using Loookit reduce time to resolution, improve customer satisfaction, increase sales, and decrease OpEx.
Reduce OpEx
Increases agent efficiency and reduces the need for travel and field dispatches
Increase sales
Makes remote sales more personal, collaborative, and trustworthy
Improve customer satisfaction
Gives every customer engagement a personal, human touch
Reduce time to resolution
Speedy issue identification, diagnosis, troubleshooting and resolution
