Browser based video chat and tools with no downloads required
Loookit is a browser based remote support platform designed to make helping customers fast, simple, and secure. It works instantly on existing devices with no downloads, no installers, and no setup friction. Teams can start a support session in seconds and focus on solving the problem instead of managing tools.
You can reach customers anywhere, and provide everything from after-hours customer questions to on-demand customer service.
- Browser based, works on desktops, laptops, and mobile devices
- No downloads, plugins, or software installs required
- Fast session start for both support agents and end users
Built for real world support
Loookit is designed for everyday support scenarios, not polished demos. It fits into how teams already work and reduces the back and forth that slows down resolution. Support sessions feel natural for customers and easy to manage for agents.
- Simple session links customers can join instantly
- Clear visibility and control for support agents
- Works well for help desks, IT teams, and customer support
Unlock the Power of Loookit Lens
Perform visual searches in a Loookit Session directly, and receive real-time context and information.
Tools that help your support agents see the problem and solve it faster
Loookit brings together a set of flexible tools designed to support a wide range of real world use cases. From live visual guidance to secure sharing and location awareness, these features help teams communicate clearly and resolve issues faster across many industries and scenarios.
Live HD Video and Text Chat
Talk face to face with customers in HD video, or switch to text chat when that is easier. Seeing the problem live means fewer back-and-forth messages and faster answers.
Video Sharing with Augmented Reality
Draw, point, and annotate on the customer’s live video to show exactly what to check, press, or replace, so complex fixes are easier to follow.
File Sharing and Form Interactions
Share documents, images, and files during a live session, and fill in forms together with your customer so details are captured correctly the first time.
Location Sharing and Live Directions
Customers can share their location during a session, and agents can send live directions to guide them where they need to go, for travel, on-site visits, and field support.
Improve your customer interactions with Loookit
Without any software to download, Loookit is the perfect platform to connect with a variety of customers. Loookit’s tools also allows you to complete any task remotely.
Meet LARA
Bring cutting-edge Artificial Intelligence into your conversations with LARA
LARA is Loookit’s built in assistant that helps surface relevant information during a live session. It can support conversations by identifying visual details, searching related content, and providing context in real time. This helps keep interactions focused and reduces the need to step away from the session to find answers.
Want to know more about Loookit?
Get in touch to see how Loookit can help your team resolve customer issues faster.