An informational look at why app users still need human help, how live app guidance changes the support experience, and what enterprises can learn from a long-running insurance deployment. THE CHALLENGE Customers get stuck in important app journeys. THE APPROACH...
For most dealerships, vehicle sales get the attention, but fixed operations pay the bills. Industry data from the National Automobile Dealers Association consistently shows that service and parts account for roughly 45 to 50 percent of a dealership’s gross profit,...
For many auto dealers, the busiest moments on the lot are also the quietest. Evenings, weekends, and holidays bring steady foot traffic, yet too often those visitors leave without ever speaking to a salesperson. They browse, compare, take photos, and then disappear....
Buying a car is one of the most significant purchases a person will make—and it’s rarely a quick decision. From initial browsing to final paperwork, the process can take days, weeks, or even months. That’s why dealerships that invest in a smoother, smarter...
For many car dealerships, customer service can be a challenge. Unlike large franchise dealerships with dedicated sales teams and marketing budgets, independent dealerships often operate with limited staff and resources. But that doesn’t mean customers expect any...
The intricacies of navigating an airport can sometimes feel like navigating a maze, especially during the bustling holiday seasons. In a recent video, we got an in-depth look at how the Loookit platform is redefining the airport travel experience. Here’s what we...
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