Mobile App Emulation for Customer Support

The increasing complexity of mobile apps brings about unique challenges in customer support. Loookit introduces an innovative solution that leverages remote visual assistance and mobile streaming technology to offer unparalleled customer support. This white paper explores the challenges in current customer support models, introduces the Loookit solution, highlights its benefits through a case study, and outlines the future of customer support.

The Digital Transformation of Customer Support

In the fast-evolving landscape of Digital Transformation (DX), “The New Elements of Digital Transformation” serves as a critical guide for businesses looking to stay ahead. With COVID-19 amplifying the urgency of DX, there’s a clear disparity between the industry-leading “digital masters” and other businesses. Shockingly, less than 40% of executives feel they possess the essential capabilities for digital leadership.