Customer
Engagement

Collaborative Customer Engagement Exchanges

Loookit provides a complete set of rich content interactions and exchanges that can be initiated on-demand via phone call, chat, or web link. No data is stored unless explicitly requested.

audio

Audio

video

Live HD video

cobrowsing

Co-browsing with multiple cursors

exchanges

Document
exchanges

The Loookit Platform

Multiple ways to engage

Loookit can be initiated by a URL or QR code provided in a text message, email, or by a ChatBot with routing instructions embedded to get the customer connected with the right person who can help.   

Ephemeral

No customer interactions are retained unless explicitly specified, to ensure the confidentiality of exchanges.

Recordings

As required, customer interactions in Loookit can be recorded in whole or in part.

APIs for integration

All Loookit components are accessible by APIs and can be integrated into mobile apps, social apps, chatbots, and customer care applications.

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our video

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drive.

Contact us to schedule a free trial of the Loookit engagement system.

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Loookit is a product by Waagu. Waagu was co-founded by experienced entrepreneurs Nagesh Challa, CEO, and Rao Gobburu, CTO. Both founders have histories of innovation in the semiconductor, mobile commerce, and telecommunications industries. Loookit is headquartered in Cupertino, CA with teams in California, Japan, and India.

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Interactive form completion

Loookit eliminates the need to digitize forms and allows users to collaboratively complete and sign documents within Loookit during an interaction.

Interactive whiteboard canvas

Loookit provides concurrent drawing capabilities for multiple users on an interactive canvas.

Snapshots

Upon request and user approval, Loookit accesses mobile and desktop cameras for taking snapshots of locations, people, items, and documents.

Live chats & live bots

Loookit provides human-to-human chat interactions, 3rd-party AI-driven chatbot interactions or a combination of both.

Location and map services

Upon request and user approval, Loookit immediately identifies the exact location of the customer and provides dispatch information such as route maps and ETAs.

Screen share

Loookit allows users to share their screens with other users working on desktops.

Live HD video

Upon request and user approval, Loookit accesses mobile and desktop cameras for HD video interactions.