Loookit provides a complete set of rich content interactions and exchanges that can be initiated on-demand via phone call, chat, or web link. No data is stored unless explicitly requested.
Audio
Live HD video
Snapshots
Location and map services
Live chats & live bots
Interactive whiteboard canvas
Screen share
Co-browsing with multiple cursors
Interactive form completion
Document exchanges
The Loookit Platform
Multiple ways to engage
Loookit can be initiated by a URL or QR code provided in a text message, email, or by a ChatBot with routing instructions embedded to get the customer connected with the right person who can help.
Ephemeral
No customer interactions are retained unless explicitly specified, to ensure the confidentiality of exchanges.
Recordings
As required, customer interactions in Loookit can be recorded in whole or in part.
APIs for integration
All Loookit components are accessible by APIs and can be integrated into mobile apps, social apps, chatbots, and customer care applications.
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Loookit eliminates the need to digitize forms and allows users to collaboratively complete and sign documents within Loookit during an interaction.
Interactive whiteboard canvas
Loookit provides concurrent drawing capabilities for multiple users on an interactive canvas.
Snapshots
Upon request and user approval, Loookit accesses mobile and desktop cameras for taking snapshots of locations, people, items, and documents.
Live chats & live bots
Loookit provides human-to-human chat interactions, 3rd-party AI-driven chatbot interactions or a combination of both.
Location and map services
Upon request and user approval, Loookit immediately identifies the exact location of the customer and provides dispatch information such as route maps and ETAs.
Screen share
Loookit allows users to share their screens with other users working on desktops.
Live HD video
Upon request and user approval, Loookit accesses mobile and desktop cameras for HD video interactions.