Customer
Engagement
Collaborative Customer Engagement Exchanges
Loookit provides a complete set of rich content interactions and exchanges that can be initiated on-demand via phone call, chat, or web link. No data is stored unless explicitly requested.
Audio
Live HD video
Snapshots
Location and
map services
Live chats &
live bots
Interactive
whiteboard canvas
Screen share
Co-browsing with multiple cursors
Interactive form completion
Document
exchanges
The Loookit Platform
Multiple ways to engage
Loookit can be initiated by a URL or QR code provided in a text message, email, or by a ChatBot with routing instructions embedded to get the customer connected with the right person who can help.
Ephemeral
No customer interactions are retained unless explicitly specified, to ensure the confidentiality of exchanges.
Recordings
As required, customer interactions in Loookit can be recorded in whole or in part.
APIs for integration
All Loookit components are accessible by APIs and can be integrated into mobile apps, social apps, chatbots, and customer care applications.
