Artificial Intelligence

Loookit integrates powerful generative AI, fine-tuned to meet your organization’s unique needs. Off-the-shelf AI often falls short for specific industries, but with Loookit, we bridge that gap. By customizing large language models (LLMs) to your organizational knowledge, we ensure that AI responses are both accurate and reliable. Plus, our AI is continuously updated to reflect your latest data, offering real-time assistance while avoiding common pitfalls like hallucinations.

Traditional call recordings are difficult to search and manage. Loookit transforms these recordings using speech-to-text technology, making every conversation searchable and actionable. With advanced transcription and speaker diarization, you can quickly find important moments in calls, extract key insights, and integrate them into your knowledge base. Agents can now search calls by content, improving follow-up actions and overall efficiency.

Loookit’s “See What I See” feature enables agents to capture snapshots during live support sessions. These images can be searched instantly, helping agents quickly retrieve relevant documents, forms, or application screens. This functionality allows for more effective collaboration and faster resolutions, especially during complex customer inquiries.

Our platform provides customers with multiple ways to access help. The self-help mode uses AI-powered chatbots for instant support, while agents can rely on curated AI suggestions during live interactions. Whether through self-help tools or live sessions, Loookit ensures that AI serves as a powerful aid without replacing the human touch.

Loookit enables organizations to ingest a wide variety of documents, from FAQs and CRM data to blogs and videos. This rich repository is the backbone of the AI’s knowledge, ensuring that responses are precise and relevant to your specific workflows. With the option to include image, speech, and text engagement, the platform can accommodate diverse communication needs.

Our platform offers seamless integration with a range of LLM engines, including OpenAI, Meta, and more, ensuring flexibility in choosing the best AI model for your needs. By leveraging retrieval-augmented generation (RAG) technology, Loookit fills the gaps that traditional AI tools leave behind. This allows our platform to contextualize searches, delivering results that are tailored to your organization’s domain and ensuring optimal performance.