In a recent video conversation, Jon Franks sat down with Nagesh Challa and Rao Gobburu, the founders of Loookit Remote Assistance, to explore how their browser-based platform is reshaping the way organizations provide remote visual assistance and customer guidance. Watch the full discussion below to hear directly from Nagesh, Rao, and Jon as they explore the ideas behind Loookit and what it means for the future of remote collaboration:
The discussion highlights a simple but powerful idea: Loookit aims to bring the clarity and immediacy of in-person collaboration to online support without the friction of downloads, complex logins, or confusing interfaces. Everything runs directly in the browser, making it accessible from any device and easy to deploy across teams or customer networks.
At its core, Loookit combines familiar communication tools such as audio, video, chat, and screen sharing with purpose-built collaboration features like app sharing, location and image collaboration, and smart triggers that make it easy to launch sessions through links, QR codes, or passcodes. The emphasis is always on simplicity and control: the support agent manages the session, guiding the customer step by step, while privacy safeguards ensure that no personal identifiers are ever exposed.
Beyond functionality, Loookit’s founders emphasize a deeper design philosophy: creating a “same room” experience that helps agents and customers solve problems together in real time. Instead of replicating a typical conferencing setup, Loookit structures interactions around specific support or training needs, what the team calls room on demand sessions.
The conversation also looks ahead to the role of AI in human-centered support. Rather than replacing people, Loookit’s approach augments them, enabling “super agents” who can AI gateways such as LARA to analyze context, suggest solutions, or enhance image searches through tools like Loookit Lens.
Already deployed in industries from insurance and healthcare to finance and field services, Loookit is proving adaptable wherever visual, real-time collaboration adds value. The platform’s lightweight infrastructure and privacy-first design make it especially appealing for organizations looking to modernize their digital support ecosystems without adding technical overhead.
If you’re interested in how companies are blending human expertise, visual communication, and AI assistance to deliver faster, safer, and more personal customer experiences, this conversation offers a thoughtful look at what’s next.