by Writing Contributor | Sep 10, 2026 | Blog, Customer Assistance
Returns cost retailers real money. Retail returns reached an estimated $849.9 billion in 2025, and 19.3% of online sales came back, according to the NRF and Happy Returns. Apparel and footwear run well above that average, mostly because fit and sizing are nearly...
by Writing Contributor | Aug 25, 2026 | Blog, Customer Assistance
An informational look at why app users still need human help, how live app guidance changes the support experience, and what enterprises can learn from a long-running insurance deployment. THE CHALLENGE Customers get stuck in important app journeys. THE APPROACH...
by Writing Contributor | Aug 10, 2026 | Blog
Trying new software usually means a project: downloads, installs, account setup, IT tickets, and a training session or two before anyone gets any value out of it. Loookit works differently. With a 30-day free trial, your team can be up and running in minutes, and...
by Writing Contributor | Aug 3, 2026 | Press Releases
Remote collaboration should feel effortless, whether you’re a five-person team or a global enterprise. That’s the thinking behind our newly launched plans. Loookit now comes in three tiers, Team, Business, and Enterprise, so any organization can find the...
by Writing Contributor | May 26, 2026 | Blog
Here’s something that might surprise you: in a world of online configurators, virtual test drives, and app-based financing, 91% of car buyers still plan to visit your lot. Not “might visit.” Not “are open to.” Plan to. We surveyed 98...
by Jon Franks | Mar 2, 2026 | Automotive, Blog
For most dealerships, vehicle sales get the attention, but fixed operations pay the bills. Industry data from the National Automobile Dealers Association consistently shows that service and parts account for roughly 45 to 50 percent of a dealership’s gross profit,...
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