
Customer support agents often face a major challenge—accessing all the data they need in real time. Loookit bridges that gap, empowering agents to act as “Super Agents” by providing AI-driven insights while keeping them firmly in control. Loookit believes that enhancing, not replacing, agents is the key to exceptional customer service.
AI as a Co-Pilot, Not a Replacement
Large Language Models (LLMs) are powerful, but they can make mistakes or hallucinate. That’s where agents come in—acting as the filter between AI-generated information and the customer, ensuring responses are accurate, relevant, and trustworthy. With Loookit’s tools, agents are equipped with curated AI suggestions that enhance their ability to solve problems quickly and efficiently without compromising the personal touch.
Real-Time Access to Knowledge During Calls
Support agents often struggle to gather the right information mid-call. Loookit’s AI tools provide real-time access to the organization’s knowledge base, enabling agents to retrieve key documents, solutions, or call histories instantly. This reduces wait times, boosts productivity, and improves customer satisfaction. Agents no longer need to put customers on hold while searching for answers—AI brings everything they need to their fingertips.
Loookit Lens for Visual Support
When words aren’t enough, the “Loookit Lens” enables agents to capture snapshots during live sessions, providing instant context by linking to relevant forms, application screens, or documents. This feature speeds up resolution times and makes it easier for agents to manage complex inquiries, ensuring smoother interactions.
Self-Help Tools with Human Backup
Loookit’s AI-powered chatbots handle simpler tasks, providing customers with instant answers. But when questions become more complex, live agents seamlessly take over, assisted by AI suggestions. This blend ensures that customers get the help they need—fast and personalized.
Focused on Empowering Agents
At its core, Loookit is all about enhancing the abilities of support agents. We believe that customer service works best when technology supports, rather than replaces, the human element. Our goal is to make every agent a Super Agent—equipped with the tools, insights, and confidence to deliver exceptional service.