Customer support has always been about making connections easier, but Loookit is taking this idea to the next level. Recently, Nagesh Challa, co-founder of Waagu Inc. and the visionary behind Loookit, sat down with tech expert Evan Kirstel to discuss how their platform is reshaping how companies interact with their customers—without the need for cumbersome downloads or complicated setups.
Watch the full discussion below:
Key Takeaways from the Discussion
- Making Customer Support Effortless with Browser-Based Tools One of Loookit’s most innovative features is its ability to deliver full-scale support directly through a web browser. Nagesh highlighted the fact that many enterprise-level communication tools require complicated setups, but Loookit breaks down these barriers. Customers can simply scan a QR code or click a link to be instantly connected with an agent—no app downloads or registrations necessary.
- QR Code-Driven Support for Instant Engagement As QR codes have gained widespread adoption, Loookit capitalized on this trend early on. Nagesh shared how Loookit uses QR codes to provide immediate access to customer service. This approach is already helping industries like healthcare, banking, and even hospitality streamline their support processes by allowing customers to easily connect with agents, bypassing traditional phone call systems.
- Enhanced Live Interaction with ‘See What I See’ Loookit’s “See What I See” feature allows agents to view what the customer sees through their device’s camera. Nagesh explained how this visual tool is especially useful in technical support, where agents can assist customers more effectively by seeing the exact issue in real time. The ability to mark up live video and share relevant resources enhances the overall customer experience.
- Generative AI Empowering Agents Generative AI is revolutionizing many industries, but as Nagesh pointed out, it’s not always safe to expose AI directly to customers. Instead, Loookit empowers agents by integrating AI tools that assist them in curating the right information during support sessions. This ensures that customers receive accurate, relevant guidance without the risk of AI errors.
- Cross-Industry Applications Throughout the conversation, Nagesh shared examples of Loookit’s success in various industries, from healthcare to travel. One standout case involved healthcare apps where agents could view the customer’s app in real time, helping guide them through issues without needing additional downloads or setup. The flexibility of Loookit’s platform allows it to be adapted for numerous sectors, making it a game-changer for companies that prioritize customer support.
What’s Next for Loookit?
As the year wraps up, Nagesh shared his excitement about upcoming events, including the CES in January. Loookit continues to push boundaries, with new features in augmented reality (AR) and expanded applications for global customer interactions. Whether it’s supporting complex technical environments or simplifying everyday customer queries, Loookit is paving the way for the future of customer support.
