Sumitomo Life Insurance Company (Director, Representative Executive Officer, and President: Yukinori Takada, hereinafter referred to as “Sumitomo Life”) has started using the platform provided by Waagu, Inc. (CEO: Nagesh Challa, hereinafter referred to as “Waagu”), a startup company in Silicon Valley, United States. (hereinafter referred to as the “Service”) at its Vitality Service Center, which operates the call center for the Vitality health program.
１．Overview of this service
This service allows you to instantly share your screen, etc. without downloading or installing any specific applications. What used to be explained verbally (over the phone) can now be explained to customers in remote locations while sharing the same screen, which is expected to significantly improve communication.
ａ．Simple operation and connection
The customer can be ready to start responding/communications without downloading or installing any specific applications. Regardless of the customer’s level of IT literacy or understanding of Vitality, the customer can use the service immediately with operator guidance and simple operations.
ｂ．Screen sharing/collaborative operation
When responding to calls related to Sumitomo Life Vitality, the operator would be provided with verbal explanations based on the customer’s situation until now. With Loookit, you can support your customers while checking their status through screen sharing and collaborative operations. This also enables easierto- understand guidance for customers, allowing them to use the service with the peace of mind that the operator is looking at the same screen.
ｃ．Privacy protection
Screen sharing is done in a special environment where unnecessary information is not disclosed, so customers can use it with peace of mind.
２．Image of using this service
An operator will provide instructions for using this service to customers based on the details of their inquiries when they call the Vitality Service Center. Through the use of these new services, Sumitomo Life will continue to contribute to the realization of “well-being,” where each individual can live a better life through the two pillars of “people” and “digital.”
ａ．Steps to start using it
ｂ．Image of using LOOOKIT
For inquiries, please contact us below.
E-mail e-koho@am.sumitomolife.co.jp
Public Relations Office (03) 6664-8970
Osaka Public Relations Center (06) 6937-1706
