by Rao Gobburu | Dec 20, 2022 | Blog, Customer Assistance, Travel
Joan, a spry older individual, can’t wait to see her first grandson. If a redeye with connections will get her there today, then so be it. But travel is not always smooth. Occasionally there are hiccups. And you appreciate the help in smoothening them out Agent:...
by Nagesh Challa | Dec 20, 2022 | Blog, Customer Assistance, Manufacturing
QR Codes & Loookit Enabling Digital Transformation for Customer Assistance The QR or Quick Response code has come a long way. Denso invented QR codes in 1994 to overcome limitations of the linear bar code where information is encoded only in one direction and thus...
by Writing Contributor | Nov 1, 2022 | Blog, Customer Assistance, Travel
The COVID-19 pandemic has affected every industry, and perhaps travel more than any other. For the last two years, opening travel restrictions has been seen as a promise of normalcy. So, it was with great anxiety my family considered accompanying my aging mother to my...
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