In the fast-paced world of customer support, efficiency and accuracy are paramount. At Loookit, we are continually innovating to enhance the support experience for both agents and users. Our latest feature, Loookit Lens, takes visual support to the next level.
Introducing Loookit Lens
Loookit Lens is a groundbreaking addition to the Loookit platform, designed to streamline the process of identifying and resolving customer issues. By leveraging the power of live snapshots and video capture, Loookit Lens allows agents to provide precise and timely assistance.
How Loookit Lens Works
- Live Snapshot:
- In a Loookit session, an Agent can request a snapshot from the user’s device.
- Users accept the request and enable video streaming from their device.
- Agents can just click on a button and take a snapshot of the scene.
- Selective Identification:
- As the video is received, agents can select specific parts of the picture.
- The selected area is used as atargeted image search query.
- This search query can help identify an object, point to data sheet information, user manuals, installation procedures, and additional details such as its availability, and so on.
- Automated Picture Search:
- Loookit Lens can be configured to search the public Internet or an organization’s image repository.
- This quick and efficient search process helps agents provide accurate information and solutions.
- Screen Sharing for Additional Information:
- Agents can share their screen with users to offer detailed explanations and further guidance based on the search results.
- This feature enhances the support experience by making it more interactive and informative.
See Loookit Lens in Action
To fully appreciate the capabilities of Loookit Lens, watch the video below:
In this video, you’ll see how an agent requests a live snapshot, identifies an item from the image, and shares their findings with the user. This seamless process exemplifies the power and efficiency of Loookit Lens.
Enhancing Customer Support with Visual Tools
Loookit Lens is more than just a feature; it’s a game-changer for customer support. By incorporating live visual data into the support process, we enable agents to resolve issues faster and with greater accuracy. This not only improves customer satisfaction but also empowers support teams to handle queries more effectively.
Learn More
Loookit Lens is now available on the Loookit platform. To learn more about this feature and how it can benefit your support team, book a demo today at Loookit.com/Contact.
