Last Updated: October 12, 2026
These Terms of Service (“Terms”) govern your access to and use of the loookit.com website and the Loookit remote visual assistance service (together, the “Service”), provided by Waagu Inc. (“Waagu”, “Loookit”, “we”, “us”, or “our”). By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Use of the Loookit software is also subject to our End User License Agreement (“EULA”). If these Terms conflict with the EULA or a signed agreement between you and Waagu, the EULA or signed agreement controls.
1. Eligibility and Accounts
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly through our Contact page of any unauthorized use.
2. Subscriptions, Trials, and Payment
Paid plans are billed in advance on a recurring basis at the rates shown on our Pricing page or in your order. Free trials and promotional offers are subject to the terms stated at signup. Unless you cancel before the end of a trial or billing period, your subscription renews automatically. Fees are non-refundable except where required by law or stated otherwise in writing. Usage limits (such as minutes per user per month) apply as described for your plan.
3. Acceptable Use
You agree not to:
- Use the Service for any unlawful, harmful, fraudulent, or deceptive purpose;
- Record, capture, or share video, images, or other content of any person without their consent where consent is required by law;
- Upload or transmit malware or content that infringes the rights of others;
- Attempt to gain unauthorized access to, interfere with, or disrupt the Service or its infrastructure;
- Reverse engineer, copy, resell, or create derivative works of the Service except as permitted by law or the EULA.
You are responsible for providing any notices to and obtaining any consents from your customers and end users that are required for your use of the Service, including for video sessions, recordings, location sharing, and screen sharing.
4. Your Content
You retain ownership of content you or your end users submit through the Service (“Customer Content”). You grant Waagu a limited license to host, process, and transmit Customer Content solely as needed to provide and support the Service. Our handling of personal information is described in our Privacy Policy.
5. AI Features
The Service may include AI-assisted features, such as LARA and Loookit Lens, that generate suggestions or information. AI output may be inaccurate or incomplete, and you are responsible for reviewing it before relying on it or sharing it with your customers.
6. Intellectual Property
The Service, including its software, design, trademarks, and content (excluding Customer Content), is owned by Waagu or its licensors and is protected by intellectual property laws. Except for the rights expressly granted in these Terms and the EULA, no rights are granted to you.
7. Third-Party Services
The Service may integrate with or link to third-party services (for example, e-commerce platforms such as Shopify). Your use of those services is governed by their terms, and we are not responsible for them.
8. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or if required by law. Sections that by their nature should survive termination will survive.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAAGU WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE.
11. Indemnification
You agree to indemnify and hold Waagu harmless from claims arising out of your Customer Content, your use of the Service in violation of these Terms, or your violation of applicable law.
12. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Disputes will be resolved in the state or federal courts located in Santa Clara County, California.
13. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last Updated” date. Continued use of the Service after changes take effect means you accept the updated Terms.
14. Contact Us
Waagu Inc.
10080 N. Wolfe Road, Suite SW3-200
Cupertino, CA 95014
Contact us online