Scientists from the MIT Center for Information Systems Research discovered that companies that have executed a digital transformation have significantly higher financial performance with average revenue growth of 17.3 percentage points and net margins of 14.0 percentage points above industry averages. What does this mean for companies that want to be future-ready?
As companies strive to increase efficiency and customer satisfaction, digital transformation is becoming increasingly important. A digital platform like Loookit which allows customers to initiate support sessions that include a variety of tools can help businesses become more digitally enabled and maximize their potential in the competitive market.
QR code technology makes it quick and easy for customers to access live agent support when other resources such as FAQs, knowledge bases, tutorials, community support have been exhausted. It is particularly effective in scenarios requiring issue analysis, refunds or warranty claims, order tracking status and even remote access for diagnosis and problem resolution. This improves accessibility not only by providing 24/7 availability but also by allowing real-time responses with faster resolution times – giving customers an effective way to find answers quickly without having to wait on hold or scan through long webpages of text.
Moreover, data gathered from these interactions can help create a unified view of customer journeys across all channels so that businesses can gain insights into what works best when communicating with their clients. Furthermore this data can be used to improve personalization – enabling agents with relevant information about each individual customer right at their fingertips during live chat conversations or video conferencing meetings – creating better experiences while simultaneously reducing response time since they no longer have to search through multiple databases looking for the correct info.
By utilizing dashboards that use this data, managers benefit from easily accessible cumulative value measurements – helping them identify areas where improvements need be made in order process optimization & streamlining standard operating procedures so that teams can focus energy on strategic initiatives instead of mundane daily tasks. As if that wasn’t enough; advanced analytics allow business owners & decision makers keep track performance metrics in real time identifying strengths & weaknesses – prompting timely corrective action ensuring everyone stays focused on achieving common goals set out early during business transformations journey towards future readiness & beyond.
With all these advantages combined, it’s no wonder why Loookit has become one go-to solutions providers amongst industry leaders striving to make most efficient use of the latest technological advances. That being said however, perhaps the biggest gains come from increased confidence levels users experience after transitioning away from traditional methods toward completely digitized experience, something now possible thanks to platforms like Loookit.
The benefits of digital transformation are significant and far-reaching. By leveraging the power of digital tools such as QR codes, businesses can streamline operations, improve customer experience, increase efficiency, provide personalized services and offers, expand their reach to new markets, gain real-time insights through data and analytics, and create a unified view across all channels for a seamless user experience. Digital transformation has the potential to revolutionize how companies operate in today’s ever-evolving market landscape. With the right strategy in place and products like Loookit at their disposal, businesses have everything they need to succeed in this new era of business.
